Privacy policy

Who we are

Local Bunch Cleaning ("we", "us", "our") operates this website. We arrange a network of independent, insured cleaning providers and are not the cleaner ourselves. This policy explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you request a quote or contact us, we may collect:

• Contact details such as your name, phone number and email address.
• Property and job details such as your suburb, property size and move-out date.
• Communications you send us, and notes from any calls or messages.
• Technical and usage data such as your device, browser and the pages you view, collected through cookies and analytics.

How we use your information

We use your information to:

• Prepare your quote and match you with a vetted local cleaning provider in your area.
• Confirm your booking, arrange access and follow up about your clean.
• Respond to your enquiries and provide customer support.
• Operate, improve and secure our website and services.

How we share your information

Because we are a lead network, we pass the details you provide to the vetted local provider assigned to your job so they can quote and complete the clean.

We also use trusted service providers to run our business, including our customer relationship and booking platform (GoHighLevel), website hosting, and analytics. These providers only handle your information to provide services to us.

We do not sell your personal information. We may disclose information where required or authorised by law.

Cookies and analytics

We may use cookies and similar technologies, and analytics tools, to understand how the site is used and to improve it. You can control cookies through your browser settings, although some features may not work as well if you disable them.

Overseas storage

Some of our service providers may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and the Australian Privacy Principles.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Accessing and correcting your information

You can ask us to access or correct the personal information we hold about you, or to stop contacting you, by getting in touch using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

For any privacy question or request, contact us at contact@localbunch.com.au or call (08) 6800 9033.